Privacy Policy

1. Introduction

Gander (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform for live video tours and AI-powered leasing intelligence.

2. Information We Collect

We collect information that you provide directly to us, as well as information generated through your use of the Services:

• Account information: name, email address, company name, and authentication credentials.
• Tour data: video recordings, transcripts, prospect details, and AI-generated recaps.
• Usage data: log data, device information, and interaction patterns with the platform.
• Communications: emails, support tickets, and feedback you send us.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services.
• Process and store video tour recordings and AI-generated insights.
• Send transactional emails, such as tour invitations and recaps.
• Respond to your inquiries and provide customer support.
• Monitor and analyze usage trends to improve user experience.
• Detect, prevent, and address fraud, security, or technical issues.

4. Consent and Recording

All video tours on Gander require explicit consent from both the leasing agent and the prospect before recording begins. We do not record calls without clear opt-in. You are responsible for ensuring that your use of Gander complies with all applicable recording consent laws in your jurisdiction.

5. Sharing Your Information

We do not sell your personal information. We may share information in the following situations:

• With your team: tour data and recaps are shared within your team as configured in your account settings.
• Service providers: we use trusted third-party vendors for hosting, transcription, email delivery, and analytics.
• Legal compliance: when required by law, subpoena, or to protect our rights and safety.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide you the Services. You may request deletion of your account and associated data at any time by contacting us. Some data may be retained in backups for a limited period for security and integrity purposes.

7. Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest, access controls, and regular security reviews. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data.
• Object to or restrict certain processing of your data.
• Export your data in a portable format.
• Withdraw consent where processing is based on consent.

To exercise these rights, please contact us using the information below.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the “Last updated” date. Continued use of the Services after changes constitutes acceptance of the revised policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at privacy@gander.live.